Shipping policy
Local Pickup
Please allow one working day for your order to be processed.
Expect to wait if your order is not ready for collection.
You will receive a email notification when your order is ready.
Pickups are done at our physical store:
100 Jalan Sultan (Sultan Plaza), #03-11
Singapore 199001
Google Maps Link
Monday to Saturday (including Public Holidays): 1pm to 8pm
Sunday: CLOSED
For any requests, drop us a text on WhatsApp @ +65 9048 5881 and we'll try our best to accommodate.
Domestic Shipping (Singapore)
Card Singles & Booster Packs
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Tracked Shipping (SingPost) @ $3
Delivery can take up to 3-5 working days once your order is fulfilled.
Orders worth $60 enjoy Free Tracked Shipping (card singles/booster packs only).
A tracking number will be sent to your email when your order is fulfilled. Please wait up to one working day for the tracking to be updated.
Sealed Products & Accessories
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Tracked Shipping (SingPost) @ $10
Delivery can take up to 3-5 working days once your order is fulfilled.
A tracking number will be sent to your email when your order is fulfilled. Please wait up to one working day for the tracking to be updated.
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Same-Day Shipping (Lalamove) @ $25
Orders must be placed before 5PM. Not available on Sundays.
Orders placed after the cutoff-time will be shipped out by the next working day.
Customers will be contacted on the day of fulfillment.
Preorders
Preorders are available for shipping & collection only during the set's first day of prerelease or official release date, whichever is applicable. No exceptions.
Customers who opt for Same-Day Shipping will be contacted on the day of fulfillment.
International Shipping
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Registered Shipping (SingPost Speedpost International) @ $15
Delivery can take up to 2 weeks once your order is fulfilled.
Last-mile delivery will be handled by the destination country's postal service.
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Express Shipping (DHL) @ $60
Delivery can take up to a 3-5 working days once your order is fulfilled.
If you have a preferred service provider, please contact us and we will do our best to accommodate.
We do not provide international shipping for accessories or sealed products.
Regarding Lost/Damaged/Delayed Orders via Shipping
ONE MTG is not liable for orders that are lost, damaged or delayed for deliveries handled by third-party vendors.
For lost, damaged or delayed orders handled by SingPost, please visit the SingPost Customer Service enquiry page to submit a ticket (along with your tracking number).
Once SingPost's review has been completed and your order has been officially declared lost or damaged, we will assist to submit a claim from SingPost.
Note that SingPost's liability is limited to the following:
- Up to $10 for Tracked Letterbox.
- Up to $150 for Speedpost Domestic.
- Up to $150 for Speedpost International.
SingPost will take between 6-8 weeks to process the claims once it has been submitted.
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