Shipping policy
Local Pickup
Please allow at least one working day for your order to be processed.
You will receive a email notification when your order is ready.
You may be expected to wait if your order is not ready for collection.
Collection is done at our store:
100 Jalan Sultan (Sultan Plaza), #03-11
Singapore 199001
Monday to Saturday (including Public Holidays)
1pm to 8pm
For urgent requests, please drop us a text on WhatsApp @ +65 9048 5881 and we will try to accommodate.
Local Shipping (Singapore)
Card Singles & Booster Packs
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Tracked Shipping (via SingPost Tracked Letterbox) @ $3
Free Tracked Shipping is available for card singles/booster pack orders above $60.
Delivery can take up to 3-5 working days once your order is fulfilled.
A tracking number will be sent to your email when your order is fulfilled. You may need to wait up to one working day for the tracking to be updated.
Sealed Products & Accessories
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Tracked Shipping (via SingPost Speedpost Domestic) @ $10
Delivery can take up to 3-5 working days once your order is fulfilled.
A tracking number will be sent to your email when your order is fulfilled. You may need to wait up to one working day for the tracking to be updated.
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Same-Day Shipping (via Lalamove) @ $25
Orders must be placed before 5PM. Not available on Sundays.
Orders placed after the cutoff-time will be shipped out by the next working day.
Customers will be contacted on the day of fulfillment.
Preorders
Collection/shipping of preorders are only available during the set's prerelease period or the set's release date, whichever is applicable.
Customers who opt for Same-Day Shipping will be contacted on the day of fulfillment.
International Shipping
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Registered Shipping (via SingPost Speedpost International) @ $15
Delivery can take up to 2 weeks once your order is fulfilled.
Last mile delivery will be handled by the destination country's postal service.
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Express Shipping (via DHL) @ $60
Delivery can take up to a 3-5 days once your order is fulfilled.
If you have a preferred service provider, please contact us and we will do our best to accommodate.
We do not provide international shipping for accessories or sealed products.
Regarding Lost/Damaged/Delayed Orders via Shipping
As all deliveries are handled by a third-party vendor (SingPost/DHL/Lalamove), ONE MTG is not liable for orders that are lost, damaged or delayed.
In the event of lost, damaged or delayed orders that are handled by SingPost, please visit the SingPost Customer Service enquiry page to submit a ticket (along with your tracking number).
Once SingPost's investigations have been completed and your order has been declared lost/damaged, we can assist to submit a claim from SingPost.
Do take note that SingPost's liability is limited to the following:
- Up to $10 for Tracked Letterbox.
- Up to $150 for Speedpost Domestic.
- Up to $150 for Speedpost International.
SingPost will take between 6-8 weeks to process the claims once it has been submitted.
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